TERMS AND CONDITIONS

Effective Date: 6 August 2026
Last Updated: 2 September 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of zixo.pk, including user accounts, classified listings, messaging tools, offers, favourites, saved searches, notifications, promotional services, payments, emails, and other related services.

“ZIXO Classified operates the ZIXO online classifieds marketplace.”

By visiting ZIXO, creating an account, publishing or responding to an advertisement, contacting another user, submitting or accepting an offer, purchasing or receiving a promotion, or otherwise using the platform, you agree to these Terms and the ZIXO Privacy Policy.

If you do not agree with these Terms, you must not use ZIXO.

2. Eligibility

You must be at least 18 years old and legally capable of entering into an agreement to use ZIXO.

By registering or using the platform, you confirm that:

The information you provide is accurate and current.
You are legally permitted to use the services.
You will comply with applicable laws of Pakistan.
You will not use ZIXO for unlawful, fraudulent, misleading, abusive, or harmful purposes.

ZIXO may request email, phone, identity, ownership, or other verification where reasonably necessary.

3. Role of ZIXO

ZIXO is an online classified-advertising marketplace that allows users to advertise and discover permitted products, vehicles, property, jobs, services, animals, and other lawful items.

Unless ZIXO expressly states otherwise:

ZIXO does not own items advertised by users.
ZIXO is not the buyer, seller, dealer, landlord, tenant, employer, agent, broker, or contracting party.
ZIXO does not inspect, authenticate, test, value, certify, or guarantee listed items.
ZIXO does not guarantee the identity, honesty, authority, reliability, or financial ability of any user.
ZIXO is not responsible for payment, delivery, possession, registration, ownership transfer, documentation, warranties, or performance between users.

Any agreement relating to the sale, purchase, rental, exchange, employment, inspection, delivery, or use of an advertised item or service is made directly between the relevant users.

4. User Accounts

Users must:

Provide accurate and current registration information.
Maintain only legitimate accounts.
Keep passwords and account access confidential.
Notify ZIXO if unauthorised account access is suspected.
Accept responsibility for activity performed through their account.
Not sell, transfer, rent, share, or misuse an account.
Not impersonate another individual, company, dealer, organisation, or authority.

ZIXO may suspend or restrict accounts that appear fraudulent, compromised, abusive, duplicated, or otherwise in violation of these Terms.

5. Listing Rules

Every listing must:

Be placed in the appropriate category.
Accurately describe the advertised item or service.
Use genuine and relevant photographs.
Display a genuine price where applicable.
Disclose important defects, restrictions, or conditions.
Include only contact information belonging to or authorised by the advertiser.
Relate to an item or service the advertiser has authority to offer.
Comply with applicable law and ZIXO policies.

Listings must not contain intentionally misleading titles, descriptions, prices, images, locations, contact information, or ownership claims.

ZIXO may reject, edit, re-categorise, pause, restrict, hide, or remove a listing where reasonably necessary.

6. Prohibited Items & Services

To maintain a safe, lawful, and trustworthy marketplace, users must not post, advertise, request, sell, buy, promote, facilitate, or otherwise use ZIXO in connection with illegal, unsafe, fraudulent, misleading, restricted, or prohibited items and services.

The following are prohibited, including but not limited to:

6.1 Illegal Drugs and Controlled Substances

Illegal drugs, narcotics, controlled substances, recreational drugs, unlawful drug paraphernalia, or substances whose possession, sale, distribution, or promotion is prohibited or restricted by law.

6.2 Prescription Medicines and Restricted Medical Products

Prescription-only medicines, controlled medicines, unauthorised pharmaceutical products, unsafe medical products, or medicines offered without any licence or approval required by law.

6.3 Weapons, Ammunition and Explosives

Illegal or restricted firearms, ammunition, explosives, bombs, grenades, detonators, prohibited weapons, weapon components, or items primarily intended to cause serious harm.

ZIXO may also restrict otherwise lawful weapons where ZIXO considers their listing inappropriate or unsafe for the platform.

6.4 Stolen or Unlawfully Obtained Goods

Any product known or reasonably suspected to be stolen, misappropriated, unlawfully obtained, or offered without the lawful owner’s authority.

6.5 Counterfeit, Fake and Replica Products

Counterfeit goods, fake branded merchandise, unauthorised replicas, forged goods, pirated products, or items that unlawfully use another person’s trademark, copyright, design, or intellectual property.

6.6 Fake Documents and Identification

Fake, forged, altered, stolen, or unlawfully issued passports, CNICs, driving licences, vehicle documents, educational certificates, bank documents, permits, licences, government records, SIM documentation, or similar credentials.

6.7 Adult and Sexual Services

Prostitution, sexual services, sexually exploitative services or material, or other adult services prohibited by applicable law.

6.8 Human Trafficking and Exploitation

Any listing, recruitment activity, service, or transaction involving trafficking, forced labour, slavery, exploitation, abuse, or unlawful transfer of persons.

6.9 Fraudulent Jobs, Loans and Investment Schemes

Fake job advertisements, advance-fee employment schemes, pyramid or Ponzi schemes, fraudulent investment opportunities, misleading loan offers, guaranteed-return schemes, fake prize schemes, or similar deceptive activity.

6.10 Gambling and Unlawful Betting

Illegal gambling, betting, lotteries, wagering services, gambling accounts, or services facilitating unlawful gambling activity.

6.11 Cybercrime, Hacked Accounts and Stolen Data

Hacked or stolen accounts, passwords, login credentials, databases, personal data, payment-card information, malware, ransomware, spyware, phishing tools, hacking services, or services intended to compromise systems or accounts.

6.12 Unlawful Financial Services

Sale or transfer of bank accounts, mobile-wallet accounts, stolen payment credentials, money-laundering services, unauthorised financial products, or regulated financial services offered without required approval.

6.13 Dangerous Chemicals and Hazardous Materials

Toxic chemicals, radioactive materials, dangerous poisons, unlawful pesticides, explosives, or hazardous substances whose sale, storage, transportation, or use presents an unreasonable risk or violates applicable law.

6.14 Protected Wildlife and Illegal Animal Trade

Endangered or protected animals, unlawfully captured wildlife, prohibited animal parts, ivory, skins, trophies, or other wildlife products whose trade is restricted or illegal.

Lawful pet and livestock listings must comply with applicable ownership, animal-welfare, vaccination, transport, and licensing requirements.

6.15 Human Organs and Biological Materials

Human organs, body parts, blood, or biological materials offered in an unlawful sale, purchase, transfer, or procurement arrangement.

6.16 Pirated or Copyright-Infringing Content

Pirated software, cracked applications, unauthorised licence keys, illegal copies of movies, music, books, subscriptions, or other intellectual-property infringing material.

6.17 Unauthorised Digital Accounts

Stolen, hacked, fraudulently obtained, or unlawfully transferable gaming, social-media, subscription, verification, digital-wallet, or other online accounts.

6.18 Illegal Surveillance and Privacy-Violating Services

Spyware, unlawful tracking products, covert surveillance services, illegal interception tools, or services primarily intended to unlawfully monitor another person.

6.19 Illegal Telecom and SIM Services

Unlawfully registered SIM cards, unauthorised SIM activation, cloned devices, illegally modified telecommunications equipment, or services intended to bypass lawful telecommunications requirements.

6.20 Fraudulent Tickets, Coupons or Credentials

Fake event tickets, counterfeit vouchers, forged travel documentation, fake certificates, unauthorised passes, or deceptive credentials.

6.21 Government Property and Restricted Official Items

Government property, restricted official documents, badges, equipment, uniforms, or public assets that cannot lawfully be privately sold.

6.22 Offensive, Abusive or Unlawful Content

Content that unlawfully promotes violence, threats, harassment, exploitation, terrorism, criminal activity, or other illegal conduct.

6.23 Recalled or Unsafe Products

Products officially recalled, prohibited, declared unsafe, or banned from sale by a competent authority.

6.24 Fraudulent or Misleading Listings

Fake prices, intentionally misleading images, false ownership claims, bait-and-switch offers, impersonation, unavailable products posted to collect leads, or other deceptive advertising.

6.25 Regulated Services

Users must not advertise financial, medical, legal, recruitment, security, transport, property, or other regulated professional services unless they hold any licences, registrations, approvals, or permissions required by applicable law.

6.26 Other Prohibited Activity

Any other item, service, activity, transaction, or content that violates applicable law, court orders, regulatory requirements, third-party rights, or ZIXO policy is prohibited even if it is not specifically listed above.

ZIXO may remove or restrict prohibited content without prior notice and may suspend or permanently terminate accounts involved in serious or repeated violations.

Where required or permitted by law, ZIXO may preserve relevant records and cooperate with law-enforcement agencies, regulators, courts, or competent authorities.

7. Seller Responsibilities

Sellers are responsible for:

Ownership and authority to advertise an item or service.
Accuracy of listing details.
Legal status and condition of the item.
Required licences, documentation, taxes, registrations, or approvals.
Truthful communication with potential buyers.
Completing agreed transfers or deliveries.
Protecting personal and financial information.
Complying with applicable consumer and commercial obligations.

A seller should remove, update, or mark an advertisement unavailable after an item is sold, rented, withdrawn, or otherwise no longer available.

8. Buyer Responsibilities

Buyers must independently verify important information before making a payment or completing a transaction, including:

Seller identity.
Ownership.
Original documentation.
Product condition and authenticity.
Vehicle registration.
Property title or ownership.
Required licences or permissions.
Price and payment terms.
Delivery or collection arrangements.

Buyers should inspect items before payment where appropriate and should avoid sending advance payments to unverified persons.

ZIXO does not guarantee that a seller, buyer, listing, document, message, or offer is genuine.

9. Make an Offer Feature

ZIXO may allow eligible buyers to send a price offer to sellers through the Make an Offer feature.

Where available:

The seller may accept, decline, counter, ignore, or respond to an offer.
ZIXO may impose limits on the number or value of offers.
Sellers may specify a minimum acceptable offer.
A seller may choose whether offers are accepted on an eligible listing.
ZIXO may restrict offers to listings that display a valid price.

An offer, counter-offer, acceptance, or message sent through ZIXO is primarily a communication and negotiation tool between users.

Unless applicable law provides otherwise, ZIXO is not a party to any transaction resulting from an offer and does not guarantee that an accepted offer will result in payment, delivery, transfer, or completion of a sale.

Users remain responsible for independently verifying the other party and agreeing final payment, inspection, collection, delivery, and ownership-transfer arrangements.

ZIXO may restrict or remove offer functionality where misuse, spam, fraud, manipulation, or abuse is suspected.

10. Messaging, Favourites and User Communications

ZIXO may provide messaging, favourites, saved listings, notifications, and similar communication tools.

These features must be used only for legitimate marketplace purposes.

Users must not:

Send spam or unsolicited bulk messages.
Harass, threaten, intimidate, or abuse another person.
Request passwords, OTP codes, PINs, or card-security information.
Send phishing links, malware, or suspicious attachments.
Collect personal information for unrelated marketing.
Attempt fraud or unauthorised financial activity.
Misuse favourites, offers, or notifications to harass another user.

ZIXO may restrict messaging or related features where misuse is detected.

11. Free Listings

ZIXO may provide free classified listings.

Free listings may be subject to:

Category restrictions.
Listing durations.
Moderation requirements.
Account requirements.
Fair-use limits.
Technical or operational limits.

ZIXO may change free-listing allowances, introduce category or monthly limits, verification requirements, or paid options in the future.

The availability of free listings does not create a permanent contractual entitlement to unlimited free advertisements.

12. First Listing Welcome Featured Promotion

ZIXO may provide selected sellers with a complimentary Welcome Featured promotion.

Where enabled, a seller’s first eligible live listing may automatically receive Featured placement for a limited promotional period.

ZIXO may alternatively operate the Welcome Featured promotion manually and grant it to eligible sellers at its discretion.

Only one automatic first-listing welcome promotion is intended per eligible seller account unless ZIXO expressly decides otherwise.

The Welcome Featured promotion:

Is complimentary.
Has no cash value.
Is not transferable.
Does not guarantee a sale, enquiry, response, ranking, or number of views.
May be subject to eligibility, category, moderation, technical, fraud-prevention, or account requirements.
May be changed, suspended, withdrawn, shortened, extended, or discontinued by ZIXO.

Receiving a Welcome Featured promotion does not create a right to receive future free promotions.

13. Paid and Complimentary Promotions

ZIXO may offer promotional services including:

Featured Ad.
Top Ad.
Urgent Badge.
Bump Up.
Complimentary promotional placement.
Other promotional products introduced in the future.

Promotion prices, durations, and conditions will normally be shown before purchase or activation.

ZIXO may also apply promotions free of charge for marketing, customer-support, welcome, testing, goodwill, or administrative purposes.

A complimentary promotion does not entitle the user to a cash refund, credit, replacement promotion, or permanent preferential placement.

14. Featured, Top Ad and Urgent Promotions

A time-limited promotion normally begins when the promotion is successfully activated.

ZIXO may impose compatibility rules between different promotions.

For example, certain promotional placements may not be available simultaneously, while other promotional badges may be combined.

Current platform rules shown during purchase or activation will apply.

Promotions do not guarantee:

A sale.
A rental.
A particular search position at all times.
A specific number of views.
Buyer enquiries.
Buyer quality.
A particular financial result.

Ranking may depend on city preferences, category, relevance, listing age, other promotions, moderation, technical factors, and platform sorting rules.

15. Bump Up

Bump Up is normally a one-time promotional action that refreshes or adjusts a listing’s position according to ZIXO’s current sorting rules.

Bump Up does not guarantee that a listing will remain permanently at the top.

16. Promotion Payments and Activation

Where online payment facilities are available, successful card or gateway payments may result in an order entering Processing or Completed status before the corresponding promotion is applied.

For payment methods requiring manual verification, including bank transfer, JazzCash, Easypaisa, or other supported manual payment methods, an order may remain On Hold until payment is verified.

Users may be asked to provide a transaction/reference number or payment evidence.

Failed, cancelled, unpaid, reversed, rejected, or fraudulent payments do not qualify for promotion activation.

Users are responsible for selecting the correct listing and promotional product before payment.

17. Refund Policy for Promotions

Once a paid promotion has been successfully applied, the payment is generally non-refundable, subject to applicable law.

This may include Featured, Top Ad, Urgent, and Bump Up services because the promotional benefit begins immediately or is consumed when activated.

A refund or account credit may be considered where:

A duplicate payment was collected.
Payment was received but the promotion was never delivered.
A confirmed technical failure prevented delivery of the purchased service.
A refund is otherwise required by applicable law.

Refund requests should be sent promptly to support@zixo.pk with relevant order, listing, account, and payment information.

Removal of a listing for violation of these Terms does not create a right to a refund.

18. Saved Searches and New Listing Alerts

ZIXO may allow users to save search criteria and receive notifications when new listings potentially match those criteria.

Alerts may be delivered through:

Dashboard notifications.
Email.
Browser or push notifications.
Other communication channels introduced later.

Saved Search alerts are provided as a convenience only.

ZIXO does not guarantee:

Immediate delivery.
Delivery of every matching listing.
That every alert will be accurate.
That a listed item will remain available when the notification is opened.

Users may manage or disable available alert preferences through their account where such controls are provided.

19. Listing Confirmation and Seller Follow-up Emails

ZIXO may send transactional, service, onboarding, or marketplace-related emails connected with a user’s account or listings.

These may include:

Confirmation that an advertisement has been published.
A link to view an advertisement.
Suggestions to post additional free listings.
Welcome messages.
Information about complimentary Featured placement.
Listing lifecycle reminders.
Seller follow-up messages.
Saved Search alerts.
Offer, message, favourite, or account notifications.
Important platform or security information.

Some communications are necessary to provide requested services or communicate account activity.

Promotional or optional communications may be subject to user preferences and applicable law.

ZIXO may use reasonable controls to avoid unnecessary duplicate communications.

Email delivery is not guaranteed, and messages may occasionally be delayed, filtered, rejected, or placed in spam folders by third-party email providers.

20. Listing Duration, Renewal and Removal

Listings may be subject to expiry, renewal, refresh, moderation, archival, or deletion rules.

ZIXO may automatically refresh or renew eligible listings and may notify users before a listing expires or is removed.

Where a listing reaches the end of its permitted lifecycle, ZIXO may permanently delete it together with associated platform data where reasonably necessary.

Users are responsible for maintaining copies of information they need independently of ZIXO.

21. Prices and Changes

ZIXO may change:

Promotion prices.
Promotion durations.
Promotion eligibility.
Free-listing rules.
Feature availability.
Listing limits.
Platform functionality.

A pricing change will not normally affect a promotion that has already been validly purchased and activated, except where necessary to correct an obvious technical or pricing error or where otherwise required by law.

22. Moderation and Enforcement

ZIXO may take action where it reasonably believes that a user, account, listing, message, offer, payment, promotion, or other activity:

Violates these Terms.
Violates applicable law.
Creates a risk of fraud, harm, abuse, or exploitation.
Infringes another person’s rights.
Threatens platform security.
Misuses payment or promotion systems.
Damages ZIXO, its reputation, users, or services.

Possible actions include:

Warning a user.
Editing or removing content.
Rejecting or pausing listings.
Re-categorising advertisements.
Restricting messaging or offers.
Cancelling an invalid promotion.
Suspending or closing an account.
Preserving records.
Reporting suspected unlawful activity to competent authorities.

Serious or repeated violations may result in action without prior notice.

23. Reporting Listings and Users

Users are encouraged to report suspicious, illegal, fraudulent, unsafe, abusive, or prohibited listings and activity using available reporting tools or by contacting ZIXO.

Reports should provide sufficient information to identify the listing or activity concerned.

ZIXO may investigate reports and take action it considers appropriate.

Submitting a report does not guarantee a particular outcome.

24. Intellectual Property

The ZIXO name, logo, branding, website design, software, graphics, and content owned by ZIXO are protected by applicable intellectual-property laws.

They may not be copied, reproduced, modified, distributed, or commercially exploited without permission.

Users retain ownership of original content they upload.

By submitting listings, photographs, descriptions, or other content to ZIXO, users grant ZIXO a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, resize, format, display, distribute, and promote that content as reasonably required to operate and market the platform.

This licence ends when content is deleted except to the extent required for backups, legal records, moderation, disputes, enforcement, or previously distributed promotional material.

25. Intellectual-Property Complaints

A person who believes a listing infringes their intellectual-property rights may contact:

support@zixo.pk

A complaint should normally include:

The relevant listing link.
An explanation of the alleged infringement.
Supporting evidence.
Contact details.
Evidence of ownership or authority where relevant.

ZIXO may request additional information before taking action.

26. Third-Party Services

ZIXO may rely on third parties for services such as:

Hosting.
Email delivery.
Payments.
Maps or address suggestions.
Analytics.
Browser notifications.
Security.
Social sharing.
Other technical functions.

Availability of such features may depend on third-party systems.

ZIXO is not responsible for interruptions or failures caused by third-party services beyond ZIXO’s reasonable control.

27. External Links

Listings, messages, advertisements, or platform content may contain links to websites or services not operated by ZIXO.

Users access third-party websites at their own risk.

ZIXO does not automatically endorse or guarantee third-party content, services, sellers, products, privacy practices, or security.

28. Service Availability

ZIXO may experience temporary interruption because of:

Maintenance.
Updates.
Hosting failures.
Internet outages.
Security incidents.
Third-party failures.
Technical problems.
Events beyond reasonable control.

ZIXO does not guarantee uninterrupted, error-free, or permanently available access.

ZIXO may modify, replace, suspend, or discontinue features where reasonably necessary.

29. Disclaimer of Warranties

To the fullest extent permitted by applicable law, ZIXO is provided on an “as is” and “as available” basis.

ZIXO does not warrant that:

Every listing is accurate.
Every user is genuine.
Every document is authentic.
Every item is lawful, safe, or fit for purpose.
Buyers will pay.
Sellers will deliver.
An accepted offer will result in a completed transaction.
Promotions will generate sales.
Notifications or emails will always be delivered.
The platform will always operate without interruption or error.

Users must exercise independent judgement and appropriate caution.

30. Limitation of Liability

To the fullest extent permitted by applicable law, ZIXO and its operator will not be liable for indirect, incidental, special, punitive, or consequential loss arising from:

User listings.
Messages or offers.
Fraud or misconduct by users.
Failed or disputed transactions.
Loss of money, goods, profit, data, business, or opportunity.
Reliance on listing information.
Unauthorised account access.
Third-party services or links.
Platform interruptions.
Removed or expired content.
Missed or delayed notifications.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

31. Indemnity

To the extent permitted by law, you agree to indemnify and hold ZIXO and its operator harmless from claims, losses, liabilities, costs, or expenses arising from:

Your listings.
Your uploaded content.
Your transaction with another user.
Your violation of these Terms.
Your violation of applicable law.
Your infringement of another person’s rights.
Fraud, misrepresentation, or misuse performed through your account.

32. Account Suspension and Closure

Users may request account closure by contacting ZIXO support.

ZIXO may suspend, restrict, or permanently close an account where reasonably necessary under these Terms.

ZIXO may retain transaction, payment, order, complaint, fraud-prevention, security, moderation, and legal records after account closure where reasonably necessary or required by law.

Closing an account does not remove obligations or liabilities arising before closure.

33. Privacy

Collection and use of personal information are governed by the ZIXO Privacy Policy, which forms part of these Terms.

Users should review the Privacy Policy alongside these Terms.

34. Changes to These Terms

ZIXO may update these Terms when services, features, pricing, promotions, platform policies, or legal requirements change.

The updated Terms will be published on ZIXO with a revised Last Updated date.

Continued use of ZIXO following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

35. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of Pakistan.

Any dispute that cannot be resolved through good-faith communication will be subject to the jurisdiction of the competent courts associated with the operator’s business address in Pakistan, unless applicable law requires otherwise.

36. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law.

37. No Waiver

Failure by ZIXO to enforce any provision of these Terms on one occasion does not constitute a waiver of ZIXO’s right to enforce that provision or any other provision later.

38. Entire Agreement

These Terms, together with the ZIXO Privacy Policy and any specific promotion, payment, safety, or platform rules displayed on ZIXO, constitute the agreement between the user and ZIXO concerning use of the platform.

39. Contact Information

ZIXO Classified
Operated by: ZIXO Classified
Email: support@zixo.pk
Website: zixo.pk