ZIXO SUPPORT
How can we help?
Get answers from our Help Center, chat privately with the ZIXO Support Team, or send us a detailed support request.
ZIXO HELP CENTER
Find an answer fast
Start with the most common account, listing and safety questions.
Account & verificationHow do I verify my account?+
Email verification is handled through your registered email. WhatsApp verification can be requested from your ZIXO profile and is confirmed by the ZIXO Support Team.
Account & verificationCan I change my public seller name?+
For anti-scam protection, your public display name is locked. Genuine corrections can be reviewed by the ZIXO Support Team.
ListingsHow do I post an ad?+
Sign in, choose Post a new ad, add accurate details and photos, then submit your listing. ZIXO will show its current status in your dashboard.
ListingsWhy is my ad pending or unavailable?+
Listings can be reviewed for safety, prohibited content or missing information. Check your dashboard first, then contact support if you still need help.
SafetyHow can I stay safe when buying or selling?+
Keep communication clear, verify item details, avoid unusual payment requests, and report suspicious behaviour. Never share passwords or verification codes.
MessagesWhere can I see buyer or seller messages?+
Your marketplace conversations are available from Messages in your dashboard. ZIXO Team Chat on this page is only for support.
PromotionsHow do Featured or promotion options work?+
Available promotion options are shown in your dashboard when enabled. Support can explain account-specific questions, but visibility is never a guarantee of a sale.
SupportWhat if the FAQ does not solve my problem?+
Logged-in users can use the private ZIXO Team Chat below. You can also send a Contact Us request and the support team will review it.
Still need help?
Choose live chat for a quick personalized conversation, or use the form for a detailed request.
Send us a message
Prefer email-style support? Send the details and our team can review them.
ZIXO Support Team will never ask for your password or private verification codes.
