Privacy Policy

Effective Date: 6 August 2026
Last Updated: 2 September 2026

This Privacy Policy explains how ZIXO Classified (“ZIXO”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you visit or use zixo.pk, create an account, publish or respond to advertisements, communicate with users, make offers, save searches, purchase promotions, or otherwise use ZIXO services.

By using ZIXO, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to ZIXO, information generated through your use of the platform, and limited technical information automatically collected when you access our services.

1.1 Account Information

When you register or maintain an account, we may collect:

Name or display name.
Username.
Email address.
Phone number.
WhatsApp number where provided.
Password in securely processed or hashed form.
Account role or account type.
Account creation and activity information.
Verification status.
Profile information voluntarily provided by you.

We do not normally have access to your plain-text password.

2. Listing Information

When you create or manage an advertisement, we may collect and process information such as:

Listing title.
Description.
Category and subcategory.
Price.
Condition.
Age or other category-specific attributes.
City, area, address, or approximate location.
Phone and WhatsApp details.
Uploaded photographs.
Listing status.
Publication date.
Promotion status.
Listing views or engagement information.
Seller preferences, including whether offers are accepted.
Minimum offer information where applicable.

Most information included in a public listing may become visible to visitors and other ZIXO users.

Users should avoid placing unnecessary sensitive personal information inside public listing titles, descriptions, or photographs.

3. Images and Uploaded Content

When users upload photographs, documents, screenshots, or other content, ZIXO may store and process those files for purposes including:

Displaying advertisements.
Creating image sizes or thumbnails.
Content moderation.
Fraud prevention.
Supporting complaints or disputes.
Operating promotional or Featured listing services.
Maintaining platform backups.

Users are responsible for ensuring they have the right to upload and publish any submitted content.

4. Messages and Communications Between Users

ZIXO may provide internal messaging or communication tools between buyers and sellers.

We may process and store information such as:

Sender and recipient.
Listing associated with the conversation.
Message content.
Date and time.
Read/unread status.
System-generated messages.
Offer-related communications.

ZIXO may review messages where reasonably necessary for security, fraud prevention, abuse investigations, complaints, enforcement of our Terms, or compliance with legal obligations.

Users must not use ZIXO messaging to send passwords, OTP codes, banking PINs, card security codes, or other highly sensitive financial credentials.

5. Make an Offer Information

Where the Make an Offer feature is available, we may process:

Buyer and seller account identifiers.
Listing involved.
Offer amount.
Counter-offer amount.
Offer message.
Offer status.
Date and time.
Accept or decline actions.
Related system notifications.

This information is used to provide the negotiation feature, maintain transaction-related records, prevent abuse, and notify relevant users.

ZIXO does not require users to provide full banking credentials through the Make an Offer feature.

6. Favourites and Saved Listings

When you favourite or save a listing, we may store:

Your account identifier.
The saved listing.
Date or time of the action.
Related notification information.

Where applicable, the seller may receive a notification that their listing has been favourited.

We do not necessarily disclose all private account information of the user who favourited a listing.

7. Saved Searches and Listing Alerts

ZIXO may allow users to save search criteria.

We may store:

Selected category.
Keywords.
City or location.
Price filters.
Other search filters.
Alert preferences.
Email notification preference.
Browser or push notification preference.

We may use this information to notify you about newly published listings that appear to match your saved search.

You may delete saved searches or change available notification preferences through your account where such controls are provided.

8. Email Communications

ZIXO may send service-related, transactional, onboarding, safety, or promotional emails associated with your account and use of the platform.

These may include:

Account registration or verification emails.
Password-reset emails.
New listing publication confirmation.
Listing lifecycle reminders.
Seller follow-up emails.
Suggestions to publish additional free listings.
Welcome emails.
Featured listing confirmation.
First-listing Welcome Featured promotion emails.
Offer notifications.
Favourite notifications.
Message notifications.
Saved Search alerts.
Security notices.
Important account or policy updates.
Administrative communications.

Where applicable, optional or promotional communications may be controlled through account or notification settings.

Some messages are transactional or necessary for operating the service and may still be sent even if optional marketing communications are disabled.

9. Welcome Featured and Promotional Information

ZIXO may provide complimentary promotional benefits, including a Featured promotion for an eligible seller’s first listing.

For these purposes, we may process:

Account identifier.
Number of listings previously published.
First-listing eligibility.
Promotion status.
Promotion activation date.
Promotion expiry date.
Whether a welcome communication has already been sent.

This information may be retained to prevent repeated or unauthorised use of one-time promotional benefits.

10. Payments and Promotion Orders

Where users purchase Featured, Top Ad, Urgent, Bump Up, or other paid services, we may collect and process information including:

Account details.
Listing involved.
Promotion selected.
Order number.
Amount.
Payment method.
Transaction or reference number.
Payment status.
Payment date.
Payment evidence or screenshot where submitted.
Refund or dispute information.

For manual payment methods such as bank transfer, JazzCash, Easypaisa, or similar methods, users may voluntarily submit payment evidence for verification.

ZIXO should not require users to send banking passwords, ATM PINs, OTPs, or full card security credentials.

Payment processing may also involve third-party payment providers whose own privacy policies apply.

11. Location and Address Information

Where users provide listing locations, we may collect:

City.
Area.
Address entered by the user.
Location selected from address suggestions.
Approximate geographical information.

Where address autocomplete or map functionality is enabled, an external mapping or location provider may process search terms or location information necessary to provide suggestions.

Users should avoid publishing a precise private residential address unless it is necessary for the advertisement.

12. Technical Information

When you access ZIXO, our systems or service providers may automatically collect limited technical information including:

IP address.
Browser type.
Device type.
Operating system.
Referring page.
Pages visited.
Date and time of access.
Security-related request information.
Cookies or similar identifiers.
Error or performance information.

This information may be used for security, fraud prevention, analytics, troubleshooting, platform optimisation, and protecting users.

13. Cookies and Similar Technologies

ZIXO may use cookies and similar technologies to:

Keep users logged in.
Maintain sessions.
Remember preferences.
Improve platform performance.
Prevent fraud.
Protect forms from misuse.
Measure website traffic.
Understand how features are used.
Remember dismissed notices.
Support advertising or analytics where enabled.

Some cookies may be essential for the website to function correctly.

Users may control some cookies through their browser settings, although disabling essential cookies may cause parts of ZIXO to stop functioning properly.

14. Browser and Push Notifications

Where browser or push notifications are enabled, ZIXO may use a third-party notification provider.

The provider may receive technical identifiers necessary to deliver notifications to your browser or device.

Push notifications may include:

Saved Search alerts.
Listing activity.
Account notifications.
Other marketplace updates selected by the user.

Users may disable browser notifications through their browser, device, or available ZIXO settings.

15. Why We Use Personal Information

We may use information for purposes including:

Creating and maintaining user accounts.
Publishing and managing listings.
Allowing buyers and sellers to communicate.
Providing offers and counter-offers.
Operating favourites and Saved Searches.
Sending requested alerts.
Delivering promotions.
Processing and verifying payments.
Sending service emails.
Preventing fraud, spam, and abuse.
Moderating listings and accounts.
Improving search and category suggestions.
Providing customer support.
Investigating reports or complaints.
Maintaining platform security.
Analysing and improving ZIXO.
Enforcing our Terms and policies.
Complying with legal or regulatory requirements.

We aim to collect and use information only where reasonably necessary for legitimate platform purposes.

16. Public Information

Classified advertisements are generally intended to be publicly visible.

Information that may appear publicly includes:

Seller display name.
Listing title.
Listing description.
Listing photographs.
Price.
Category.
Location.
Seller contact information where the platform displays it.
Listing date.
Promotion badges.
Other information intentionally included in a listing.

Users should assume that publicly displayed information may be copied, indexed, shared, or viewed outside ZIXO.

Do not publish confidential or sensitive information that you do not want others to see.

17. How We Share Information

ZIXO does not sell users’ personal information as a business model.

We may share limited information where necessary with service providers that help us operate ZIXO, including providers of:

Website hosting.
Cloud infrastructure.
Email delivery.
Payment processing.
Maps or address autocomplete.
Analytics.
Security.
Browser notifications.
Backup services.
Technical support.

Service providers should only receive information reasonably necessary to perform their services.

18. Sharing Between Buyers and Sellers

Certain information may be shared with another user where necessary to provide marketplace features.

For example:

A seller may receive an offer from a buyer.
A buyer and seller may exchange messages.
A seller may receive a notification when a listing is favourited.
Contact information may be displayed where the seller has chosen to provide it.

Users are responsible for how they use personal information obtained from another ZIXO user.

Information obtained through ZIXO must not be collected, sold, scraped, or used for unrelated spam or marketing without appropriate permission.

19. Legal Disclosure

ZIXO may disclose or preserve information where reasonably necessary to:

Comply with applicable law.
Respond to a lawful court order.
Respond to a valid request from law-enforcement or regulatory authorities.
Investigate suspected fraud or criminal activity.
Protect the safety of users.
Protect ZIXO’s rights, systems, or property.
Investigate serious violations of our Terms.
Establish, exercise, or defend legal claims.

ZIXO may challenge or restrict requests where appropriate and legally permitted.

20. Fraud and Security Monitoring

To protect the marketplace, ZIXO may use account, listing, message, payment, login, IP, device, and activity information to identify behaviour such as:

Fake accounts.
Spam.
Fraudulent listings.
Payment fraud.
Phishing.
Account takeover attempts.
Automated abuse.
Repeated prohibited listings.
Suspicious messaging.
Promotion abuse.

Where serious abuse is suspected, ZIXO may restrict accounts or preserve relevant information for investigation.

21. Data Retention

ZIXO does not necessarily keep all information indefinitely.

Retention periods may depend on:

Whether an account remains active.
Whether a listing remains live.
Payment and accounting requirements.
Fraud-prevention needs.
Security requirements.
Complaints or disputes.
Legal obligations.
Backup schedules.

Deleted or expired listings may be removed together with related platform information according to ZIXO’s listing lifecycle rules.

However, limited information may be retained after deletion where reasonably necessary for:

Fraud prevention.
Payment records.
Legal compliance.
Security.
Abuse investigations.
Dispute resolution.
Backup integrity.

Backup copies may remain temporarily after information has been removed from the live platform.

22. Account Closure and Deletion Requests

Users may request account closure or deletion by contacting ZIXO support.

Before processing a request, ZIXO may need to verify the identity of the requester.

Account closure may not immediately remove information that ZIXO is required or reasonably entitled to retain for legal, payment, fraud-prevention, security, or dispute-related purposes.

Public listings associated with a closed account may be removed, anonymised, or otherwise handled according to platform rules.

23. Access and Correction

Users may be able to access or update certain account and listing information through their ZIXO dashboard.

If information cannot be updated through the account interface, users may contact ZIXO support.

ZIXO may require reasonable verification before changing sensitive account information.

24. Email Preferences

Where available, users may manage optional notification or email preferences through ZIXO.

Users may also contact support regarding unwanted optional communications.

Disabling optional promotional messages may not prevent service-related communications such as:

Password resets.
Security alerts.
Account notifications.
Listing activity.
Payment information.
Important policy changes.

25. Security

ZIXO uses reasonable technical and organisational measures intended to protect information from unauthorised access, loss, alteration, misuse, or disclosure.

Measures may include:

Secure password handling.
Access controls.
Security tokens for forms.
Login protections.
Spam or abuse controls.
Server security.
Backups.
Restricted administrative access.

No internet service can guarantee absolute security.

Users should use strong passwords and should never share OTP codes, passwords, banking PINs, or account credentials with another person.

26. Children

ZIXO is intended for persons aged 18 years or older.

ZIXO does not knowingly intend to provide marketplace accounts to children under 18.

If we become aware that an account has been created contrary to our eligibility requirements, we may restrict or close the account and take appropriate action regarding associated information.

27. Third-Party Websites

ZIXO may contain links to third-party websites, services, payment providers, social networks, maps, or other external resources.

ZIXO does not control the privacy practices of third parties.

Users should review the privacy policies of third-party services before providing them with personal information.

28. Social Sharing

ZIXO may provide buttons or links allowing users to share listings through third-party services such as WhatsApp, Facebook, or other platforms.

When a user chooses to share content using a third-party service, that service’s own privacy practices apply.

ZIXO does not control information submitted directly to external social platforms.

29. Analytics and Website Improvement

ZIXO may use privacy-conscious analytics or third-party analytics services to understand:

Number of visitors.
Pages viewed.
General traffic sources.
Device categories.
Website performance.
Feature usage.
Technical errors.

Analytics information may be aggregated or pseudonymised where appropriate.

30. Advertising

ZIXO may display advertisements or use third-party advertising services in the future.

Where advertising technologies are used, cookies or similar identifiers may be used subject to applicable requirements and user controls.

Third-party advertisers do not receive private ZIXO conversations simply because an advertisement is displayed.

ZIXO may update this Privacy Policy if advertising practices materially change.

31. International Service Providers

Some technology or service providers used by ZIXO may process or store information outside Pakistan.

Where this occurs, ZIXO will take reasonable steps to use reputable providers and handle information consistently with this Privacy Policy and applicable requirements.

32. Business Changes

If ZIXO is reorganised, sold, merged, transferred, or acquired, relevant user information may be transferred as part of that business transaction where lawful.

Any successor should remain responsible for handling applicable information in accordance with relevant privacy obligations.

33. Changes to This Privacy Policy

ZIXO may update this Privacy Policy when:

New features are introduced.
Privacy practices change.
New service providers are used.
Legal requirements change.
Security or operational requirements change.

The revised Privacy Policy will be published on ZIXO with an updated Last Updated date.

Material changes may also be communicated to users where appropriate.

34. Relationship With ZIXO Terms and Conditions

This Privacy Policy should be read together with the ZIXO Terms and Conditions.

The Terms govern use of the marketplace, while this Privacy Policy explains how personal information is handled.

If a specific feature provides an additional privacy notice, that notice should be read together with this Privacy Policy.

35. Contact Us

Questions, privacy requests, account-closure requests, correction requests, or concerns regarding personal information may be sent to:

ZIXO Classified
Website: zixo.pk
Email: support@zixo.pk

When contacting ZIXO regarding an account, users should normally contact us from the email address associated with that account so that ownership can be verified.