TERMS AND CONDITIONS

Effective Date: 6 August 2026
Last Updated: 6 August 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of zixo.pk, its accounts, listings, messaging tools, paid promotions, and related services.

ZIXO Classified is operated by Mr S K A, trading as ZIXO Classified.

By visiting, registering, publishing an advertisement, contacting another user, or purchasing a promotion, you agree to these Terms and our Privacy Policy.

Do not use ZIXO if you do not agree with these Terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering into an agreement to use ZIXO.

By creating an account, you confirm that the information provided by you is accurate and that you meet the eligibility requirements.

3. Role of ZIXO

ZIXO is an online classified-advertising platform that allows users to advertise products, vehicles, properties, services, and other permitted items.

Unless clearly stated otherwise:

ZIXO does not own items advertised by users.
ZIXO is not the buyer, seller, dealer, landlord, tenant, agent, employer, or contracting party.
ZIXO does not inspect, test, authenticate, value, or guarantee listed items.
ZIXO does not guarantee the identity, honesty, authority, or financial ability of a user.
ZIXO is not responsible for delivery, possession, title transfer, registration, documentation, or payment between buyers and sellers.

Any agreement for the sale, purchase, rental, exchange, inspection, delivery, or use of an advertised item is made directly between the relevant users.

4. User Accounts

You agree to:

Provide accurate and current information.
Maintain only legitimate accounts.
Keep your password and account access confidential.
Notify ZIXO if you suspect unauthorised access.
Accept responsibility for activity performed through your account.
Not sell, transfer, rent, or misuse an account.
Not impersonate another person, company, dealer, or authority.

ZIXO may require email, phone, identity, ownership, or other verification where reasonably necessary.

5. Listing Rules

A listing must:

Be placed in the correct category
Accurately describe the advertised item or service
Use genuine and relevant photographs
Display a genuine price where applicable
Identify important defects, restrictions, or conditions
Include only contact details belonging to or authorised by the seller
Comply with applicable law and ZIXO policies
Relate to an item or service the advertiser is authorised to offer

Users must not post:

False, misleading, deceptive, or duplicate advertisements
Bait pricing or unavailable items intended to collect leads
Stolen or unlawfully obtained goods
Counterfeit products or unauthorised replicas
Illegal drugs, controlled substances, or unlawful medicines
Illegal weapons, ammunition, explosives, or dangerous materials
Human trafficking, sexual services, or exploitation
Fraudulent investment, loan, prize, job, or money-transfer schemes
Hacked accounts, stolen data, malware, or unlawful digital access
Protected wildlife or unlawfully traded animals
Items that infringe intellectual-property rights
Content that is defamatory, threatening, hateful, obscene, or abusive
Any item, service, or content prohibited by applicable law

ZIXO may reject, edit, restrict, remove, or re-categorise a listing where reasonably necessary.

6. Seller Responsibilities

The seller is solely responsible for:

Ownership and authority to advertise
Accuracy of the listing
Condition and legality of the item
Required licences, permissions, taxes, and documentation
Responding truthfully to buyers
Completing agreed transfers and deliveries
Protecting personal and financial information
Complying with applicable consumer and commercial obligations

A seller must remove or mark a listing unavailable when the item is sold, rented, withdrawn, or no longer available.

7. Buyer Responsibilities

Buyers must independently verify:

Seller identity
Ownership and original documents
Product condition and authenticity
Vehicle registration or property title
Applicable licences or permissions
Price, payment terms, and delivery terms

Buyers should inspect items in person, meet in a safe public location where appropriate, and avoid sending advance payments to unverified persons.

ZIXO does not guarantee that a listing, seller, document, or offer is genuine.

8. User Communications

The messaging and contact features must only be used for genuine listing-related communication.

Users must not:

Send spam or bulk messages
Harass, threaten, or abuse another person
Request passwords, OTP codes, or card security codes
Send phishing links or malicious files
Collect contact information for unrelated marketing
Attempt fraud or unauthorised payment activity
Move communication off-platform for the purpose of avoiding safety controls or committing abuse

ZIXO may restrict messaging or suspend accounts involved in misuse.

9. Free Listings

ZIXO may offer free listings subject to limits, categories, durations, moderation rules, or account requirements.

Free-listing allowances may be changed in the future. ZIXO may introduce monthly limits, category limits, verification requirements, or paid-listing options by providing reasonable notice on the platform.

The availability of free listings does not create a permanent entitlement to unlimited advertisements.

10. Paid Promotions

ZIXO may offer paid promotional services, including:

Featured Ad
Top Ad
Urgent Badge
Bump Up
Other promotional or advertising options introduced later

Promotion prices and durations will be displayed before purchase.

10.1 Featured, Top, and Urgent Promotions

A time-limited promotion normally begins when the relevant payment is successfully confirmed and the promotion is applied to the selected listing.

The remaining duration may be shown in the user dashboard.

10.2 Bump Up

Bump Up is normally a one-time action that moves or refreshes a listing’s position according to the platform’s current sorting rules. It does not guarantee that the listing will remain permanently at the top.

10.3 No Guaranteed Results

Purchasing a promotion does not guarantee:

A sale or rental
A specific number of views or enquiries
A particular search position at all times
Buyer quality or authenticity
A particular financial outcome

Search position may also depend on city preferences, category, date, relevance, other promoted listings, moderation, and technical factors.

11. Promotion Payments and Activation

For successful online card or gateway payments, an order may enter Processing or Completed status. The corresponding promotion may then be applied automatically.

For bank transfer, JazzCash, Easypaisa, or another manually verified method, an order may remain On Hold until payment is verified. The promotion will be applied after confirmation and the relevant order-status update.

A failed, cancelled, unpaid, reversed, or fraudulent order does not qualify for promotion activation.

Users must ensure that they select the correct listing and promotion before paying.

12. Refund Policy for Promotions

Once a promotion has been successfully applied to a listing, the payment is non-refundable.

This includes Featured, Top Ad, Urgent, and Bump Up services because the digital promotional benefit begins immediately or is consumed upon activation.

A refund or account credit may only be considered where:

A duplicate payment was collected
Payment was received but the promotion was never applied
A confirmed technical failure prevented delivery of the purchased service
Refund is otherwise required by applicable law

Claims must be sent promptly to support@zixo.pk with the order number, account email, listing details, and payment evidence.

Removal of a listing for violating these Terms does not create a right to a refund.

13. Prices and Changes

ZIXO may change promotion prices, durations, features, availability, or free-listing limits.

A price change will not normally affect a promotion already purchased and activated, unless necessary to correct an obvious technical or pricing error.

14. Moderation and Enforcement

ZIXO may take action where it reasonably believes that a user, account, listing, message, or transaction:

Violates these Terms
Violates applicable law
Creates a risk of fraud, harm, or abuse
Infringes another person’s rights
Threatens platform security
Misuses promotions or payment systems
Damages ZIXO or its users

Actions may include:

Warning the user
Editing or removing content
Rejecting or pausing a listing
Restricting messaging
Cancelling a promotion that has not lawfully qualified
Suspending or permanently closing an account
Preserving records
Reporting suspected unlawful activity to relevant authorities

Serious or repeated violations may result in action without prior notice.

15. Intellectual Property

The ZIXO name, logo, website design, software, graphics, and platform content owned by ZIXO are protected and may not be copied, reproduced, modified, or commercially used without permission.

Users retain ownership of original content they upload. By submitting a listing or other content, the user grants ZIXO a worldwide, non-exclusive, royalty-free licence to host, reproduce, resize, format, display, distribute, and promote that content for operating and marketing the platform.

The licence ends when the content is deleted, except for lawful records, backups, previously shared material, and content required for dispute or enforcement purposes.

16. Reports and Intellectual-Property Complaints

A person who believes that a listing is illegal, fraudulent, defamatory, or infringing may contact support@zixo.pk.

A report should include:

The relevant listing link
A clear explanation of the complaint
Supporting evidence
The reporter’s contact information
Proof of ownership or authority where relevant

ZIXO may request additional verification before acting.

17. Service Availability

ZIXO may experience interruptions due to maintenance, updates, hosting failures, internet problems, security incidents, third-party services, or events beyond reasonable control.

We do not guarantee uninterrupted, error-free, or permanently available access.

ZIXO may change, suspend, discontinue, or replace any feature where reasonably necessary.

18. Disclaimer of Warranties

To the fullest extent permitted by law, ZIXO is provided on an “as available” and “as is” basis.

ZIXO does not warrant that:

Every listing is accurate
Every user is genuine
An item is safe, legal, authentic, or fit for purpose
A buyer will pay
A seller will deliver
A transaction will be completed
The platform will always be uninterrupted or error-free

Users must exercise independent judgement and appropriate caution.

19. Limitation of Liability

To the fullest extent permitted by applicable law, ZIXO and its operator will not be liable for indirect, incidental, special, punitive, or consequential loss arising from:

User listings or communications
Fraud or misconduct by another user
Failed or disputed transactions
Loss of money, goods, profits, data, or opportunity
Reliance on a listing
Unauthorised account access
External links or third-party services
Platform interruption or removal of content

Nothing in these Terms excludes liability that cannot lawfully be excluded.

20. Indemnity

You agree, to the extent permitted by law, to indemnify and hold ZIXO and its operator harmless from claims, losses, liabilities, costs, or expenses arising from:

Your listings or uploaded content
Your transaction with another user
Your violation of these Terms
Your violation of applicable law
Your infringement of another person’s rights
Fraud, misrepresentation, or misuse committed through your account

21. Account Closure

Users may request account closure by contacting support.

ZIXO may retain order, security, complaint, fraud-prevention, and legal records after closure where reasonably necessary.

Account closure does not cancel obligations arising from transactions or violations occurring before closure.

22. Privacy

Use of personal information is governed by the ZIXO Privacy Policy, which forms part of these Terms.

23. Changes to These Terms

ZIXO may update these Terms when services, pricing, features, policies, or legal requirements change.

Updated Terms will be posted with a revised date. Continued use of ZIXO after an update indicates acceptance of the revised Terms.

24. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of Pakistan.

Any dispute that cannot be resolved through good-faith communication will be subject to the jurisdiction of the competent courts associated with the operator’s business address in Pakistan, unless applicable law requires otherwise.

25. Severability

If any provision is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

26. Entire Agreement

These Terms, together with the Privacy Policy and any specific promotion or platform rules displayed on ZIXO, constitute the agreement between the user and ZIXO regarding use of the platform.

27. Contact Information

ZIXO Classified
Operated by: Mr S K A
Email: support@zixo.pk